Frequently Asked Questions.
01. Recharge
How long does my battery last before I need to recharge it?
The length of time your battery will last between charges will depend on the capacity it has and how often you use it.
Gemini = 2-4 hours of use (approximately)
650mAh = 6-8 hours of use (approximately)
900mAh = 9-11 hours of use (approximately)
1100mAh = 12-14 hours of use (approximately)
1300mAh = 15-16 hours of use (approximately)
02. Shipping Policy
Shipping Rates and Delivery Estimates
Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
Delivery Estimates: Delivery times vary based on your location and the shipping method selected at checkout. Standard shipping typically takes 5-7 business days, while expedited options are available for faster delivery.
Order Processing Time
Processing Time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
03. Refunds
How can i exchange items?
Please head to our returns portal for more information about exchanges and returns
How returns and exchanges work?
Our return policy lasts 7 days after received. Defective device claims beyond 28 days of delivery need to go directly through the device manufacturer’s warranty service.
File a Help Request through our Customer Support Portal when filing your request, please fill out the necessary information that is requested in the Help Request Ticket Form.
04. Payment
Do you accept International Credit/Debit Cards?
Yes.we are offering free shipping for all orders over 99$.
Why is my card not working?
Credit/Debit cards are declined automatically our system due to billing addresses not matching or incorrect information. Funds will be back into your account in 2-3 Business days.